Refund policy

We want you to be happy with your CHIKO PIKO order.

Here's how returns and refunds work.

No return shipping required for most items
Most of our products ship from overseas suppliers. Due to high return shipping costs, physical returns are not required for these items — if something arrives damaged, defective, or incorrect, contact us at contact@chikopiko.com with photos within 30 days of delivery, and we'll arrange a replacement or refund at no extra cost to you.

A small number of items may require a return
A few of our products ship from US-based suppliers and may need to be returned to us before a refund or replacement is issued. If this applies to your order, we'll provide instructions and a return address directly when you contact us — please don't ship anything back before reaching out.

We do not accept returns sent to any third-party warehouse. Always contact us first for instructions.

How to report an issue
Email contact@chikopiko.com with your order number, a description of the issue, and clear photos of the product (and packaging, if damaged). Reports must be made within 30 days of delivery to be eligible.

Refunds
Once we've reviewed your case, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 5-10 business days.

Non-returnable items
Items marked as final sale are not eligible for return or refund.

Questions?
Reach out anytime at contact@chikopiko.com — we're happy to help.